cancel service (Branched)

[gdelcastillo95]

I want to cancel my account Adobe cloud  for the moment I will use in the future is not worth for me.

Thank you

[Kanikas · Accepted solution]

Hi Gdelcastillo95

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!

Regards

Kanika

[ITZHAK31387385yi9r]

I want to cancel my account Adobe cloud  for the moment I will use in the future is not worth for me.

Thank you

[kglad]

you can't cancel via the forums.  you can cancel yourself, or contact adobe support.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[verdetta_8711]

Please!!!! 

How many times must I request to stop billing me. I have requested sevral times to cancel my subscription /subscritions you have been blocked from my card payments.

Just stop trying to bill me from cc.

[Shivangi_Gupta]

Hi verdetta_8711,

We appreciate you reaching out. I could not find any active subscription associated with this email address. Also, there is no transaction requested by Adobe. Have you subscribed to Adobe using a different email address? If yes, please share it with me through private message and I'll look into the details.

^Shivangi