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Re: Creative Cloud at school and at Home

New Here ,
Oct 24, 2024 Oct 24, 2024

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I have premier pro at school on the school computers on my school email. But when I try to use premiere pro on my home computer using my school email it says I still have to pay?

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Sorry if there is something I'm not understanding

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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@tanner_6775 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Adobe Employee ,
Oct 24, 2024 Oct 24, 2024

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Hi there,

We appreciate you writing in. Please try the steps listed in the article shared by the expert above.
Also, there is no active subscription associated with the email you have used here in the community.
Would you mind starting a discussion using the school email?

We are here to help.
^SG

 

Note: Please do not share your email address here as this is a public forum.

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Adobe Employee ,
Oct 24, 2024 Oct 24, 2024

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Hi there,

We appreciate you writing in. Please try the steps listed in the article shared by the expert above.
Also, there is no active subscription associated with the email you have used here in the community.
Would you mind starting a discussion using the school email?

We are here to help.
^SG

 

Note: Please do not share your email address here as this is a public forum.

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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quote

I have premier pro at school on the school computers on my school email. But when I try to use premiere pro on my home computer using my school email it says I still have to pay?


By @tanner_6775

 

Volume licensing is different from commercial licensing. On the school's computer did you login during the installation with your email/password or was it pre-installed on the machine and you simply login to that machine with Premiere on it? If the latter, I think what you are seeing is Shared Device Licensing where a school puts the license on a shared device that multiple users, or in this case students, can access. Because of that you may not actually have an account associated with the software. However, you may be eligible to purchase the creative cloud student edition for yourself.

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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LATEST

Contact your School's IT Dept to ensure that you have permission to use the campus plan from home. 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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