This worked great for me too! I have had to do it 4 times now though. It seems to happen every couple weeks. Has this happened to anyone else?
I've realized it happens every time my mac restarts. Anyone else experiencing this? It's very frustrating.
does the solution work every time? if so, your computer is restoring those file permissions/security profile.
Thank you for your response! It does end up working, but it takes awhile of dealing with applications crashing/spinning wheel etc. Do you know if there is a way for me to make the file permissions change permanent?
if you're using a personal computer (as opposed to a work computer), you should be able require a password to change file permissions and then set your own password.
but this issue seems to be limited to work computers. is yours a work computer?
It's a personal computer that I use for freelance design work. Whatever is going seems to be escalating because the computer keeps shutting down on it's own. I try to do the terminal thing right away, but all of my apps are running slowly or not opening. Adobe apps just crash. Thank you!!
oh, you have more going on that this adobe error.
what's your os version?
I thought I had made some progress trashing cache files and was able to get a job out to a client and then an hour later had the Adobe Creative Cloud is needed error popped up again. I did the terminal code again. I am on OS 11.4. This started in March of 2022. It looks like it's going to update to 12.6 tonight. Thank you!
I have the same message and it began after the update Mojave to Catalina and every 3 days same
for error 702, if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.
to resolve, use the following command after logging into TERMINAL.
sudo chmod 1777 /tmp/
I'm trying to remember, but I think I used to get the 702 error when I tried downloading Creative Cloud before I had the terminal code trick. Originally I couldn't download the CC at all after this initial popup error.
Right now everything is sort of functioning, but getting the spinning wheel with seemingly every small move. Thank you for any help!!
it's not unusual to solve one problem and then encounter a different one. when that happens we don't want to get stuck dealing with the first problem that's no longer present. ie, a problem is still present but it's a different one as evidenced by a different error message or different behavior that you can see.
with the message you showed (adobe cc is needed to resolve this problem), go here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html
if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
if you're no longer seeing that error message, but are seeing a spinning wheel in the cc desktop app or the cc app won't open and there is no error messge go here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
if you're seeing a different error message, embed a screenshot of it just like you did a 2 posts before your last post.
I have done the first 2 suggestions. I am currently able to use my Adobe applications, but each move I make starts the spinning wheel for 5-10 seconds. I am very frustrated because it's really slowing me down.
Do you if a total factory reset could help? Is that a thing?
@msage1026, you see a spinning wheel when doing anything in all the cc applications?
if so, and your computer is not under-powered to run the cc applications:
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
Same Issue, Every 2 to 3 days I have a problem with creative cloud, (Mac Mini 2014, 8 GB Ram, 1 TB including 500 GB free) and this since the transition from Mojave to Catalina, but the problems have increased in frequency from Catalina in Bigsur and more, I don't know who to blame Apple or Adobe at $79 per month where I spend 45 min of re-installation or 45 min, if Adobe cloud does not block, it's a problem of re-installation because there is a error the program and visiblemnet is corrupted and we reinstall and it works for 3 days or it is Monterey which blocks during the installation and the computer restarts, it is extremely frustrating and I am sure that it is Apple or Adobe, they have the information what do they do nothing ..... I remind Adobe I am given for my part $79 per month.