Error 207 For 'Adobe Installer'

[dphiant]

Adobe,
I have been dealing with this Download Issue for a just shy of a week now, my post has gone un-answered and I have tried everything in your 'Help' sections and these posts multiple times (except changing my internet provider, come on, really?) to no avail. This is the simple truth - either have this resolved by tomorrow night (9pm EST, 4/26/15) or I will be uninstalling your product, demanding a refund, and taking my business to one of your competitors.

I MAY consider postponing that response if I see significant efforts towards resolution of this issue, but considering the 'efforts' put forth so far, I'm starting to question whether or not you will even see this posting at all.

Good Day.

[Sheena Kaul]

Hi,

Error 207 occurs when there is no response from the server (in case of timeout), HTTP intermittent errors, dead connections, and so on.

Please try connecting over a different network. Are you connecting over a managed network?  If not then please try a wired connection if you are connecting wirelessly.  If you are already one a wired connection please try a different cable.

Regards,

Sheena

[Govardhan.V]

If you are connected to computer with Wireless/Wifi  Internet connection , try to connect the computer with Ethernet wired connection.

Disable FIrewall, and try to install .

Or you may have to try with different ISP internet connection , this issue is similar to Error 205 -Segment Validation Failure.

However , if all the steps failed , no need to worry , You can install Creative Cloud using direct installer file :

Click on the below link and download Creative cloud app :

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip

Access Denied error ?

Open below link  and keep it open and then try to download CC Desktop setup:

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

[Govardhan.V]

Once you download ACCCx3_0_0_74.zip , Right click on it and select Extract all .

Once the extraction process is completed, double click on Setup file and install Adobe Creative Cloud application

Let me know if you need further assistance. 

[hfday]

Have you had any luck with sorting this?  I have just encountered this problem for the first time and I see there is over a year's history of the problem with no proper solution (other than to disable virus protection which is clearly not an option I'm about to follow!!). It seems as if Adobe is trying to lay the blame for this problem on the users although it is quite obviously at their end. 

[Gamer12594]

Yeah, I've also had this problem for about a week now, I've contacted support twice, and I've tried everything from disabling my Anti-Virus to refreshing Windows, but I still can't install it. I've tried it on other computers on my network, and it works fine, so I have absolutely no idea how to fix this.

[Govardhan.V]

Did you tried installing Creative Cloud app using direct installation file?

[Gamer12594]

When I try to download it on Chrome, it fails because of an unknown network error, and when I try it on Internet Explorer (eww), it only downloads 16 KB and then stops.

[Govardhan.V]

Step 1)

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

Let me know whether you can see any Adobe entries like 127.0.0.1 activate.adobe.com....................etc?

No Adobe entries??? proceed with next step :

Step 2 :

Disable Anti-Virus and Firewall temporarily.

If you are using Anti Virus applications like Mcafee ,AVG, Notron ..etc make sure to disable their smart firewall.

Step 3:

Clear browser cache and cookies,.

Step 4 :

1)Open Control Panel and then click on the option "Network and Internet" .

2)Click on Internet options, click on 'Connections' tab.

3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.

4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .

5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.

Step 5 :

Try to download ACCC.zip file again .

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Step 2 :

Click on the below link and download Creative cloud direct installer zip file  :

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip

Once the Zip file is downloaded , right click on it and select Extract All option and extract the contents and try installing Adobe Creative Cloud application and check.

[Gamer12594]

Managed to get it to download, I'm gonna try it now.

[ronb27841503]

Is there a fix in the works for this issue?

Clearly, it is an issue with Adobe servers.  I am experiencing the same issue as everyone else here, as is everyone else in my office, both on their home computers and work computers.

If a variety of computers operating under different conditions all experience the same error, it is clearly not a PC or user error issue.  This is an issue with Adobe's software distribution platform.  It frequently loses connection, drops authentication, and has problems syncing local files with adobe cloud.

I am bothered that Adobe employees seem to just spit out token responses instead of solve the underlying problem.  This is ridiculous already.  This is a service that we pay you for which you are not providing with an acceptable level of success.  What does it take to put the right people on this problem and just get it solved?

I am IT manager for my corporation.  If I ran our IT support in the same way Adobe does, I wouldn't have a job for long.  Disgraceful.  Just fix it already.

[Govardhan.V]

Did you checked whether any of the Adobe ports or Host URL is blacklisted or allowed on network?

Adobe Ports/Host combinations for installation, activation, and updates.

• ccmdl.adobe.com:80
• swupmf.adobe.com:80
• swupdl.adobe.com:80
• https://na1mbls.licenses.adobe.com
• https://ims-na1.adobelogin.com
• https://adobeid-na1.services.adobe.com
• https://na1r.services.adobe.com
• http://activate.adobe.com
• https://activate.adobe.com
• http://adobe.activate.com https://adobe.activate.com
• ccmdls.adobe.com:443
• ims-na1.adobelogin.com:443
• na1r.services.adobe.com:443
• prod-rel-ffc-ccm.oobesaas.adobe.com:443
• lm.licenses.adobe.com:443
• www-du1.adobe.com

Reference :

Error downloading or updating Adobe Creative Cloud apps

[ronb27841503]

Hello,

I added all of these entries as allowed entries on our network. All ping correctly and are allowed in the firewall. Unfortunately, this has not changed the situation at all.

Thank You,

Jeremiah Buttler

Webmaster & IT Manager

Ron Blank & Associates, Inc.

2611 N. Loop 1604 West, Suite 100

San Antonio, TX 78258

210.408.6700 | 800.248.6364

fax 800.952.5265

<http://www.ronblank.com/> RonBlank.com| <http://www.greence.com/> GreenCE.com

[Govardhan.V]

Did you tried with ACCCx3_0_0_74.zip?

[hfday]

I am still having this problem. I overcame it with the last update by turning off Bit Defender (scary and a totally unreasonable thing to expect customers to do) and by using the Elements page workaround to make the installation zip files download. However, that is an old version of Creative Cloud that is listed in the links above, so the first thing it asks me to do is to update the application again.  I am currently sitting watching that update window freeze as it approaches 6%, after which I know full well that it will tell me error 207 and the server is having problems. 

This does not happen on my other computer, which is also running Windows 8.1 and which is on the identical network, with the identical anti virus etc.  It only happens on my main desktop.  Very clearly this is not an issue with my network, or with the networks of others complaining in this and other forum threads. It is abundantly clear that this is an Adobe Problem, plain and simple.  It needs to be (1) acknowledge and (2) fixed.  Oh, and an apology wouldn't go amiss either.

Meanwhile, has anyone else found an answer to this problem please?  I am now having big problems because my two systems are out of sync and I can't exchange files between them.

[ronb27841503]

I have been having the same problem.  I can tell you that my company will no longer continue to buy adobe products, as I am in charge of the IT purchasing.

You can update the applications individually. My creative cloud app is still frozen and seems like it is never going to work. It is basically useless anyway.

Just open the individual application and check for updates manually to update it. It's a pain, but with adobe's support being as terrible as it is, this seems to be the only reliable way to update the programs at all.

--

Sent from myMail app for Android Saturday, 25 July 2015, 08:35AM -05:00 from hfday < forums_noreply@adobe.com> :

>Error 207 For 'Adobe Installer' created by hfday in Creative Cloud Download & Install - View the full discussion

[hfday]

Interested that you can download individually from inside the apps - when I tried that with InDesign, it just took me to a web page telling me what is new in the product, as a sort of reminder of what I am missing!  I finally got Creative Cloud to work but it won't download apps unless I turn off my anti-virus, which is Bit Defender.  Strangely I'm not very willing to do this.  Surely some time Adobe has to address this. Do you suppose they ever read the forums? If they are reading this - then please sort the problem.

[ronb27841503]

Adobe has gone downhill a lot. We are not impressed.

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Sent from myMail app for Android Sunday, 26 July 2015, 08:06AM -05:00 from hfday < forums_noreply@adobe.com> :

>Error 207 For 'Adobe Installer' created by hfday in Creative Cloud Download & Install - View the full discussion