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Re: Error 42 while updating Creative Cloud applications

New Here ,
Aug 27, 2023 Aug 27, 2023

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Hey I am having the same issue - except i am unbale to unistall or install anything. 

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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the same issue would mean you see error 42 when updating the cc desktop app.  do you?

 

if so, did you go through these steps, https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-C...

 

<branched from https://community.adobe.com/t5/download-install-discussions/error-42-while-updating-creative-cloud-a...>

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New Here ,
Aug 27, 2023 Aug 27, 2023

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I am unable to:

  • open the creative cloud desktop app
  • unistall or install adobe apps

Mostly error 42 appears.

The system was running from an older machine - timemachine cloned disk - clone installed on M2 chip.

It has been asking to repair - when attempting - email and key configuration - if i cancel that and try to install/uninstall apps error 42 appears.

 

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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