Lightroom won't open asking for subscription

[Brady25323897xqo0]

I have enjoyed my Creative Suite subscription for years now and never missed a payment. However suddenly one day, weeks ago now, a message appeared on my laptop stating that my free trial was over and do I want to  purchase a new account. Mistakenly thinking my subscription had expired somehow, I accidentally ended up starting a new account, and thought my troubles were over. Until I saw on the next statement that I had been charged for 2 accounts. I quickly deleted the new account at a $50 loss to me which sucked but it was my mistake for not understanding that this was not my fault. Fine. Live and learn. So now I'm back to paying for the account but not being able to use it. Bad business Adobe. As I said in a previous message, I have spent entire DAYS trying evry single fix I could find but nothing has worked. I uninstalled everything Creative Suite in the effort to reinstall but now it wont even allow me to do that. I have been a loyal customer for over a decade without any problem until now. I have already lost a client because I was unable to finish their project. Obviously as a small business I can't afford that.  What makes this extremely frustrating is how difficult this is to take care of. To me. its a simple billing issue, but it almost seems that Adobe is purposely making it difficult. If this is not resolved before the next billing cycle, I will have no choice but to cancel my subscription, as it will be cheaper to eat another $50 penalty than to pay out the remainder of the year for a product that doesn't work.

[LinSims]

Creative Suite or Creative Cloud?

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

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[Brady25323897xqo0]

Creative cloud.