Re: Lightroom won't open asking for subscription

Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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I have enjoyed my Creative Suite subscription for years now and never missed a payment. However suddenly one day, weeks ago now, a message appeared on my laptop stating that my free trial was over and do I want to  purchase a new account. Mistakenly thinking my subscription had expired somehow, I accidentally ended up starting a new account, and thought my troubles were over. Until I saw on the next statement that I had been charged for 2 accounts. I quickly deleted the new account at a $50 loss to me which sucked but it was my mistake for not understanding that this was not my fault. Fine. Live and learn. So now I'm back to paying for the account but not being able to use it. Bad business Adobe. As I said in a previous message, I have spent entire DAYS trying evry single fix I could find but nothing has worked. I uninstalled everything Creative Suite in the effort to reinstall but now it wont even allow me to do that. I have been a loyal customer for over a decade without any problem until now. I have already lost a client because I was unable to finish their project. Obviously as a small business I can't afford that.  What makes this extremely frustrating is how difficult this is to take care of. To me. its a simple billing issue, but it almost seems that Adobe is purposely making it difficult. If this is not resolved before the next billing cycle, I will have no choice but to cancel my subscription, as it will be cheaper to eat another $50 penalty than to pay out the remainder of the year for a product that doesn't work.

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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Creative Suite or Creative Cloud?

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Aug 05, 2022 Aug 05, 2022

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Creative cloud.

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