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Re: Open transaction details- ADOBE SYSTEMS SOFTWARE 044-207-3650

New Here ,
Aug 15, 2017 Aug 15, 2017

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I have had a transaction for £21 and I have no idea as I'm not even subscribed.  The chat feature is a joke as no one seems to be available!!  So I guess Im left having to contact my credit card company

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correct answers 1 Correct answer

Adobe Employee , Dec 21, 2017 Dec 21, 2017

Hi Sunil,

It seems that your issue is being addressed here: Re: Adobe stock charges unexplained?! Code 044-207-3650

Regards,

Sheena

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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017

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(Branched out as a new discussion)

Moving to Adobe Creative Cloud

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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017

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Hi David,

I apologize for the frustrating experience and the troubles you had to face in contacting the support.

I agree that you haven't subscribed to any plan as I was able to pull up your records and checked the same.

Since you are unable to reach the support, please revert to the private message I sent you so that I can help you further.

Regards,

Sheena

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New Here ,
Dec 21, 2017 Dec 21, 2017

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Hi Sheena, I have the exact same problem, I have two charges for codes 044-207-3650 and have no idea where they came from! And I can not find any phone number or way of contacting Adobe for support. Please contact me as as possible. thank you

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Adobe Employee ,
Dec 21, 2017 Dec 21, 2017

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Hi Sunil,

It seems that your issue is being addressed here: Re: Adobe stock charges unexplained?! Code 044-207-3650

Regards,

Sheena

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New Here ,
Jan 19, 2023 Jan 19, 2023

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Hello, 

i have the same problem, I was charged 19.5 euros from Adobe system software 044-207-3650 and I don't even have an account. Can you explain?

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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You should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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@Mohammed28027027czcn 

 

if you suspect someone used your credit card illegally, contact your bank.

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