Paid For Adobe PRO DC Cannot Download - Only Get Free Reader DC

[Amanda27344795]

I have the same issue - I have the Creative Cloud App but Adobe Pro isn't an option despite having paid for it.

[Peru Bob]

but Adobe Pro isn't an option despite having paid for it.

By @Amanda27344795

Does your computer meet the minimum requirements?

[kglad]

check those specs per @Peru Bob, https://helpx.adobe.com/acrobat/system-requirements.html

then if your computer meets those, 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Amanda27344795]

Thank you for your reply.  I ended up calling Adobe and they had a quick resolution - using a direct link to download Acrobat Pro DC. https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_x64_WWMUI.zip

And that is what worked for me.  Thanks!

[kglad]

you're welcome.