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Re: Photoshop and Premiere Elements install problems. [Branched from old topic]

Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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[Moderator branched and moved to new topic.]

My challenge is that I have just bought Adobe Pro Elements 2021 from Microsoft Store.   When trying to install it I am told that it is for 64 OP.   My machine is 32 OP

What do I do?

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Get a refund from Microsoft

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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Thanks John, that's the solution- Microsoft are not so keen about refunds!

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Evidently, you didn't check the system requirements.

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

  • Intel 6th Generation or newer processor or AMD equivalent with SSE4.1 support
  • Microsoft Windows 10 version 2004 or later (version 21H1 recommended); 64-bit versions only; Windows 7, Windows 8.1 not supported

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I run Windows 10 - configuration is:

Device name    DESKTOP-L42BT2E
Processor    Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz   3.60 GHz
Installed RAM    4.00 GB (3.42 GB usable)
Device ID    C90EDF7D-33C0-4B00-9E22-8A8FE682B56B
Product ID    00326-10000-00000-AA365
System type    32-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

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LEGEND ,
Nov 18, 2021 Nov 18, 2021

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This discussion is about problems installing Elements 2015 on a Mac. Your question - about Elements 2021 on Windows - is not connected, and this will cause a lot of confusion.  However, the response is: a lot of software today will not run on your 32-bit operating system. There is no work around except to get a compatible system.

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Your computer is too old, sorry.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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