I had the same problem on a PC. After a couple hours with Adobe TS I called Dell TS support and we solved the problem. Had a rouge program in Firefox that was trying to reconfigure my proxy settings. Deleted it. Went into my control panel and deleted some programs that were downloaded in the last couple days. Downloaded Malwarebytes Anti-malware software, ran it to double check my Microsoft Security essentials and all is well.
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I FOUND SOMETHING THAT WORKED FOR MAC USERS!!!
1. Open Finder
2. Go to /Library/Application Support/Adobe
3. Delete the SLCache and SLStore folders (and delete SLStore_v1 if that's there too).
4. Right-click on the Adobe folder that you were just in, and click Get Info.
5. Click the lock and enter the admin name+password.
6. Add your active user account by clicking the + button and clicking Select.
7. Give Read & Write permissions to everyone listed at the bottom of the window.
8. IMPORTANT: Click the g
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I fix it! with 5 steps...
Tutorial for Windows:
01 - Search for Credentials Manager.
02 - Windows Credentials.
03 - Generic Credentials.
04 - On list of Credentials, Remove/Delete all credentials with "Adobe".
05 - Restart computer and open Adobe Cloud.
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