Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop ap

New Here ,
Jan 02, 2021 Jan 02, 2021

Copy link to clipboard

Copied

I am having this same problem in Windows 10 (January 2021 here). As soon as I enter my password, or login via a third party such as Google account which I recently linked, I get a "You've been signed out" message from my Creative Cloud Desktop.

Are there any known solutions for Windows?

Views

3.6K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jan 04, 2021 Jan 04, 2021

Likes

Translate

Translate
Adobe Community Professional ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2021 Jan 12, 2021

Copy link to clipboard

Copied

Thank you kglad. One of the steps in your link solved my problem. I copy it below.

 

Resolve issues while retrieving or storing license information

Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer. Follow these steps to resolve this issue.

WINDOWS
  • Open Services manager (press the Start key and type Services).

  • In the list of Services, right-click on Credential Manager.

  • Click Restart.

  • Relaunch the Creative Cloud desktop app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

Copy link to clipboard

Copied

you're welcome (and glad to hear the problem is resolved!)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2021 Sep 02, 2021

Copy link to clipboard

Copied

Hi I am having the same issues and was just wondering how do you get to the services manager? Do I hit a start button on my computer? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

Copy link to clipboard

Copied

(press the Start key and type Services).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2021 Sep 02, 2021

Copy link to clipboard

Copied

I use  macbook pro and I don't think there is a start button on my keyboard. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

LATEST

it clearly says that's for windows users.  for mac:

 

kglad_0-1630684518030.png

 

but before you do that, start at the beginning: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines