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Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop ap

New Here ,
Jan 02, 2021 Jan 02, 2021

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I am having this same problem in Windows 10 (January 2021 here). As soon as I enter my password, or login via a third party such as Google account which I recently linked, I get a "You've been signed out" message from my Creative Cloud Desktop.

Are there any known solutions for Windows?

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correct answers 1 Correct answer

Community Expert , Jan 04, 2021 Jan 04, 2021

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Community Expert ,
Jan 04, 2021 Jan 04, 2021

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Thank you kglad. One of the steps in your link solved my problem. I copy it below.

 

Resolve issues while retrieving or storing license information

Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer. Follow these steps to resolve this issue.

WINDOWS
  • Open Services manager (press the Start key and type Services).

  • In the list of Services, right-click on Credential Manager.

  • Click Restart.

  • Relaunch the Creative Cloud desktop app.

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Community Expert ,
Jan 12, 2021 Jan 12, 2021

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you're welcome (and glad to hear the problem is resolved!)

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New Here ,
Sep 02, 2021 Sep 02, 2021

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Hi I am having the same issues and was just wondering how do you get to the services manager? Do I hit a start button on my computer? 

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Community Expert ,
Sep 02, 2021 Sep 02, 2021

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(press the Start key and type Services).

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New Here ,
Sep 02, 2021 Sep 02, 2021

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I use  macbook pro and I don't think there is a start button on my keyboard. 

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Community Expert ,
Sep 03, 2021 Sep 03, 2021

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it clearly says that's for windows users.  for mac:

 

kglad_0-1630684518030.png

 

but before you do that, start at the beginning: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

 

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