Copy link to clipboard
Same problem. Trying to reinstall my CS6 disc and the installer doesn't recognize that I'm on the internet, so I can't verify serial number. Go to the offline verification link, and they require a REQUEST (not Response code) code plus the serial number in order to generate a Response Code. But there is NO Request code anywhere on the disc or on the labels with the serial number on the package. All the Adobe people answering questions on this on other forums clearly have never gone to the Offline page, because they keep referring people to it without even realizing that entering a Request Code is required along with the serial number in order to generate a Response Code to verify the installation. And, of course, there's no Request Code included on any of the licensed materials. Adobe sucks so bad, this is infuriating. I'll be looking elsewhere in the future.
Copy link to clipboard
Request codes aren't on the disk or in the package - there'd be no point to that. They are freshly made BY YOUR SOFTWARE ON YOUR COMPUTER. So the response code will work only on your computer, it's a security thing. No, I don't know what you have to click to make it, but it may save you time know you can't get it off Adobe's web site, and you can't get it off your packaging.
Test Screen Name, that doesn't make sense. You can't access "YOUR SOFTWARE ON YOUR COMPUTER" until you verify the serial number online and activate the use of the program. And you can't verify the serial number when the installer doesn't recognize you're on the internet. And when you go to the Offline Activation page to verify your serial number, you need a Request Code to do it, which you're saying is on the program......but, the program is not yet active.
"You can't access "YOUR SOFTWARE ON YOUR COMPUTER"
Presumably you can and are accessing your software - because you are getting far enough to be told it can't connect to the internet. Perhaps the software, perhaps the installer. But anyway, you have to GENERATE a request code, because you won't find one anywhere else. This seems to start by following Step 2 Click "Having trouble connecting to the Internet" It's no use jumping around the instructions or skipping steps that don't seem to work.
What exactly do you see when yo click "Having trouble connecting to the internet"? Screen shot may help.
Copy link to clipboard
Trying to reinstall my CS6 disc and the installer doesn't recognize that I'm on the internet, so I can't verify serial number.
Look into your hosts file and clear it from any entries, especially anything with adobe in the name.
As for the offline activation, you should follow the guidelines here: https://community.adobe.com/t5/download-install/request-code/m-p/4993353#M124053
It is clear that your system generates a code, that code will be used together with the serial number to generate an activation code by the Adobe system. Then you take that activation code and enter it for activating your software, and you're done.
Kindly note that anything near or below CS6 is out of support for a long time now and that it may not be possible any more to install the software on modern hardware running modern OS.
Abamo, I went to the help page related to network connection issues and followed the link to see if I was able to connect to the Adobe servers and I was, although the installer still sees me as offline. I then downloaded the tool on that same page to clear hosts file, and that tool stopped working the three times I tried it. Nonetheless, I was able to show that I can connect to the Adobe servers through the Help page link.
Despite the directions posted in the link you provided, they are wrong. The Offline Activation page does not ask for a Request Code generated by your computer. It asks for you to enter your PRODUCT's request code along with its serial number in order to generate a Response Code. It is the product's request code which is nowhere to be found! Please see attached image. Please tell me where on that page it says to enter a computer generated request code.
As for CS6, I don't need support for the program. The installation went fine up to the very moment that I was asked to verify the serial number online. It is a legit and licensed copy.
See attached image of Offline Activation form asking for PRODUCT's request code, not computer generated code.
Copy link to clipboard
You resurrected a very old topic from 2013. I branched and moved this to a new topic for you.
Keep in mind that this is a user-to-user forum. You're not talking with Adobe support here. We are unpaid forum volunteers and fellow product users. CS6 from 2012 is discontinued and unsupported software. It might work or it might not. You're using it at your own risk.
That said, which OS do you have? And is TLS 1.2 connection enabled on your system. I ask because you will need TLS 1.2 connections to reach Adobe's activation servers. AFAIK that is the ONLY way to activate your CS6 serial number in 2021. This isn't 2012 anymore. If you don't have Internet access, I think you're stuck.
Nancy, the installation went fine until I went to verify my serial number. If you look at the post right above yours, I explain that the instructions which all of you are linking to for Offline Activation are incorrect, and I uploaded an image of the Offline Activation page. It should explain, I hope, the problem with the instructions. The Offline Activation page asks for your PRODUCT's Request Code along with its serial number. Once you insert that, it will generate a Response Code which you use to verify the product. So understand, there are two codes: a Request Code which along with the serial number is from your product (CS6 etc), and the Response Code, which is what Adobe generates from the serial number and the request code you provide from your product. The widely used link to the instructions for the Offline Activation are wrong because they just state to enter your serial number and click for a response code. The Request Code, which is needed to generate the Response Code is not anywhere on said product or its packaging. This is a legit licensed copy of CS6 which I parted with $600 for in 2012 and still have all the original packaging and labels and disc. No Request Code anywhere. I will upload the image of the Offline Activation page again here so you can see that it is asking for a request code from your product along with its serial number in order to generate a response code to use for activation.
I have been using it on my Win 7 desktop because that machine is connected to my Ultrasharp monitor and I have been using it that way since 2012. It appears to have corrupted in that certain tools are not working. I figured an uninstall and reinstall might correct that after trying tweaks with the original install. The reinstall went fine. It was not being able to validate the serial number online that is the problem. The installer keeps telling me I'm offline.
As I explained in the former post, I went to the network connecton help page and was able to determine through Adobe's link that I am able to connect to their activation servers. But the PS installer still does not see me connected, which is why I tried the Offline Activation. I don't know what a TLS 1.2 is, nor do I know what AFAIK is. The machine in question does indeed have internet access, but the installer does not recognize it, even though I confirmed that I can connect to Adobe activation servers. Ergo, my attempt to use the Offline Activation. So it would be great to find out where to locate that product Request Code so I can finish the verification of my serial number.
Thank you for all the work you guys do.
AFAIK = As Far As I Know.
You did not answer my question. This is key, you are not following the steps to get and WRITE DOWN the request code before you go to that Offline Activation page. In case you've lost it, I asked:
"What exactly do you see when you click "Having trouble connecting to the internet"? Screen shot may help."
Going to online activation is step 7. Step 5 is "write down the request code". You say you are following all the steps, but if you had followed all the steps you would have your request code. This is as baffling for us as it is frustrating for you - how can you be following all the steps??
Hi Test Screen Name,
Thank you for your continuing assist. Here's the issue: my installation did not provide the ability to do Steps 1 - 4, which I believe I mentioned at some previous point. Once the installer initialized, the next step is a dialogue box to enter serial number, which is immediately followed by a dialogue box requesting you connect to the internet or follow the link to the Offline Activation page. While others have posted this dialogue box, I will attach image of it here. So, there is no path to create a Request Code. The path is: insert disc>initialize installer>insert serial number>dialogue box to connect to internet/use link for Offline Activation (attached).
However, what I did not previously try is to click the button at the bottom of that diaglogue box to "Connect Later". Doing that today on a retry of yesterday's installation allowed me to successfully install a fully-working-again CS6, which I'm very happy about. The "Connect Later" requires a verification of the serial number within a week (I believe) or it will stop working. However I am hopeful that at the end of the week I am prompted with some option to do the Steps 1 - 4 process if I am still unable to connect to Adobe's activation servers. So, we'll see. In the meantime, thank you all for your continuing support but please note, the instructions for using the Offline Activation do not correctly describe the actual process re: Steps 1 - 4. The actual process is the path I've described above, and this is why so many people were troubled by not being able to find/generate a Request Code. Given that this problem is unlikely to be one you'll encounter in the future, I guess it's moot. Again, though, thanks.
Sorry, to be clear, it is Steps 2 - 5 which do not exist in the actual installation.
Step 2. Click "Having trouble connecting to the internet" - does not exist in the actual installation
Step 3. Click "Offline Activation" is one of the options in the dialogue box I posted above, but .........
Step 4. Click "Generate a Response Code" is impossible to generate if you don't already have a Request Code to enter into the Offline Activation form, and there's nowhere to create that.
Nowhere in the instructions does it tell you where to generate a Request Code, and nowhere during the actual installation is there a prompt to create one. This Request Code is needed in the field before the serial number on the Offline Activation page in order to generate the Response Code, which you are then supposed to write down and use for the verification. The whole step for getting a Request Code to use for generating a Response Code is missing from the instructions used here by you guys, and is never prompted or referred to during the actual installation.
1. You're using Windows 7 which is not supported anymore. Not good.
2. TLS 1.0 and TLS 1.1 connections are obsolete. For security reasons, they don't work anymore. Without TLS 1.2 enabled in Windows 7 Registry, you can't activate CS6 software anymore. CS6 will think you're not connected to the Internet. Contact Microsoft below for the Win7 Service Pack 1 update.
3. If this is outside your wheelhouse, reach out to a computer-savvy friend or family member who can help you. Adobe won't assist you because CS6 is discontinued and unsupported.
Thank you again. Not out of my wheelhouse. Win 7 Service packs 1, 2 and 3 were installed a long time ago, and TLS 1.2 has also been enabled for a long time.
CS6 did a massive update this morning, so I'm sort of thinking I can connect to Adobe's servers. Not sure if that includes the activation servers, but I'll see if and when Adobe decides to try and turn off the program.
Copy link to clipboard
I have texactly the same issue with my mac... 😞 And I can't see where we get that request code neither.
There is a limit on how many activations you got with your perpetual license. When that limit is exceeded, you must have access to the old device in order to deactivate it.
Hello to all, I also have an older iMac that i am trying to install CS6 Suite, once it's all istalled i have the same problem comming up 😞 i have googled and contacted Adobe but to no avail, they said i should connect with the adobe support community, the software package i have is all valid. when i try to open illustrator or any other of the package software the screenshots i have attached come up. so without that redemption code or generate responce code i cannot activate the software... what a BOMB.Com this debarcle is. has anyone got any advice further PLEASE!
Is your computer clock set to the correct date & time for your timezone?
I bought CS6 on ebay and tried to install on my imac last week, I had the same problem and I couldn't find any answer on the internet, about how to get the resquest code.
Luckily I GOT it at the end, here is the way:
1- when it comes to the point it tells you that you are not connected to the internet, just click on "connect later"
2- let it finish installing
3- double click on any of the applications, there you will get a window where you can choose to install offline (I forgot the exact wording)
4- click on it and there's your request code, and underneath, it asks for the response code
5- go online to search for "adobe offline activation", then you can generate your response code