Stuck in infinite "Loading Creative Cloud..."

[TinyManlol654]

I've tried everything and nothing has worked.

[kglad]

@TinyManlol654 

what problem are you having?

[TinyManlol654]

Wel I was having the infinite losing issue but now it says that its having trouble with the firewall or something.

[kglad]

copy the exact error message, ir paste a screenshot hereif it's in english 

[TinyManlol654]

I Will when I get home

[kglad]

sounds good 

[TinyManlol654]

It's gone back to doing this

[TinyManlol654]

 

[kglad]

what's your os with version?

[TinyManlol654]

Windows 10 22H2

[Jeffrey_A_Wright]

Original, now locked discussion from 2020 at https://community.adobe.com/t5/download-install-discussions/stuck-in-infinite-quot-loading-creative-....

[kglad]

who's that intelligent person that suggested updating and repairing the visual c++?

[TinyManlol654]

I tried that already, it didn't work.

[kglad]

carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[TinyManlol654]

Still isn't working.

[kglad]

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[TinyManlol654]

Tried the help center, the guy almost made me let him take control of my computer. Tried the phone line, they said CC isn't supported. And I'm suspended from twitter. (I made a dark joke and forgot a tone identifier)

[kglad]

they're going to need to connect to your computer, or back up your data, reformat your hard drive, reinstall your os, update your os, restore your data, and finally install the cc desktop app on your clean computer.

[TinyManlol654]

Then I give up.

[TinyManlol654]

Turns out it was a firewall issue, I'm just a dumbass.

[kglad]

your firewall blocked installation???

you mean your firewall blocked download.