Re: Unable to Validate Serial Number

New Here ,
Jul 09, 2018 Jul 09, 2018

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I am having the same issue. Is the error message that you're not connected to the internet? Mine says "Please connect to the internet to validate your serial number. If this problem persists please contact customer support."

Problem is that I am able to search the internet and find this forum, so clearly I am connected to the internet. Last week I spent 75 minutes on the phone (most on hold), and their solution was to uninstall, delete, redownload and reinstall the program. I did just that and the same problem persists.

Please help!

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correct answers 1 Correct answer

Enthusiast , Jul 10, 2018 Jul 10, 2018

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Adobe Community Professional ,
Jul 09, 2018 Jul 09, 2018

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Branched to a new discussion , as it is a different issue than the original thread.

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Adobe Community Professional ,
Jul 09, 2018 Jul 09, 2018

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Is your firewall blocking it?

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Enthusiast ,
Jul 10, 2018 Jul 10, 2018

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Same problem here.  I have been advised by Adobe that CS^ is no longer supported.  Son my guess is, they no longer have those serial #'s in their catalogue.  I feel like I've been robbed.  

 

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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LATEST

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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