When will my subscription activate?

[Sachin35876292ktpr]

I purchased it at 10:56 am today, it's currently 20:23, it still hasn't been activated and I've been speaking with the customer service they're saying that my order doesn't exist despite of the money deducting. It's been four years since your comment and still Adobe hasn't improved on that

[kglad · Accepted solution]

@Sachin35876292ktpr 

check your account, https://account.adobe.com

[Sachin35876292ktpr]

I did, still same issue 

[kglad]

your account shows you have no subscription?

if so, what shows that adobe's been paid?

and why can't you use the trial?

[Sachin35876292ktpr]

I got an email confirmation 

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

email from whom saying what?

and the other questions?

[Shivangi_Gupta · Accepted solution]

Hi @Sachin35876292ktpr,

As per your account details, the subscription for Creative Cloud all apps is active. We hope it is working fine for you. Let us know if you have any questions.

Regards,

Shivangi