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Recent update erased ALL my files

tinam37584451
New Here ,
Aug 26, 2021 Aug 26, 2021

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My adobe work account was recently updated and this somehow erased ALL of the synced files on my profile. It signed me out automatically, and when asked to sign in again, there was nothing there!

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Creative Cloud , Installation

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Nancy OShea Community Expert
Community Expert ,
Aug 26, 2021 Aug 26, 2021

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Did you contact your IT dept about this?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Peru Bob Community Expert
Community Expert ,
Aug 26, 2021 Aug 26, 2021

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Do you have backups?

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