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Recovering license key

New Here ,
Oct 11, 2021 Oct 11, 2021

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I purchased Adobe Photoshop Elements and Premier Elements from Adobe website. Cost about £120-£130. Computer recently had a problem which involved a complete reinstall. I can't remember which email address I used to purchase the software. Does anyone know how to log a support call with Adobe because the "Contact Us - Real help from real people" just sends me round in circles. Is it intentionally designed to prevent anyone actually logging a support call? Should I contact my credit card company and ask for a refund because Adobe have sold me software which I cannot use? 

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Activation , Installation

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Oops! Seems I made a note of serial numbers on my NAS drive. (I did look extensively for this but only managed to find this *after* posting this!) Am still curious whether the community think that Adobe deliberately make it impossible to get in touch. 

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Community Expert ,
Oct 11, 2021 Oct 11, 2021

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You can contact Adobe these ways:

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Oct 12, 2021 Oct 12, 2021

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Adobe need to know the email address you used to look up your info - which will be saved only if you registered. I'm not sure how they could help. (If you could remember, info on registered apps is shown in your account).

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