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Redemption Code "Doesn't seem to be active"

New Here ,
Jun 26, 2018 Jun 26, 2018

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Please Help -

This was a gift (admittedly from a while ago) and I've tried toady 26/06 to redeem the the Code as I want to use the software.

Invalid Code.PNG

I don;t have the option to go back to the retailer how can I sort this out? -

I can provide a photo of the card and it's packaging to a trusted Adobe representative.

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correct answers 3 Correct answers

Adobe Employee , Jun 26, 2018 Jun 26, 2018

Sure thanks! I have responded back to your PM.

^Ani

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Community Expert , Oct 21, 2024 Oct 21, 2024

contact the vendor.

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Adobe Employee , Oct 21, 2024 Oct 21, 2024

Alex, Kglad is correct. You will want to contact the redemption code provider if it is invalid. Please see the FAQ section of https://adobe.ly/3UljmBQ for more information. ^JW

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi there,

Please private message me the code and I will take a look.

^Ani

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New Here ,
Jun 26, 2018 Jun 26, 2018

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Thank you Ani,

I have messaged you the details requested.

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Sure thanks! I have responded back to your PM.

^Ani

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New Here ,
May 22, 2020 May 22, 2020

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i'm having the same issue

 

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New Here ,
Oct 21, 2024 Oct 21, 2024

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I am also having this issue with an Adobe Photoshope/Premiere Elements bundle. Best Buy showed me the screen indicated that the product was active on their end. Please help.

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Community Expert ,
Oct 21, 2024 Oct 21, 2024

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this is an old thread.  what do you see when redeeming?

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New Here ,
Oct 21, 2024 Oct 21, 2024

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Same thing as above. Screenshot attached. Should I have started a new thread? I just figured I'd add to the same one if multiple folks are having the same issue. New to the Adobe threads, so I don't know the protocol here.

 

BestBuyAdobeError.png

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Community Expert ,
Oct 21, 2024 Oct 21, 2024

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contact the vendor.

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Adobe Employee ,
Oct 21, 2024 Oct 21, 2024

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Alex, Kglad is correct. You will want to contact the redemption code provider if it is invalid. Please see the FAQ section of https://adobe.ly/3UljmBQ for more information. ^JW

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New Here ,
Oct 21, 2024 Oct 21, 2024

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I went to Best Buy today to resolve it. Their screen indicates the code is active. Naturally they told me to take it up with the manufacturer. I have a feeling I'll just get knocked around like a ping pong ball between the vendor and adobe and not really get any progress 😕 I'll try again to talk with the Geeks there sometime this week. They told me the code may have been caps sensitive. Whether it is or isn't, capital letters made no difference when I tried again earlier today. Sigh. I guess I'm old but I miss CDs.

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Community Expert ,
Oct 21, 2024 Oct 21, 2024

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when you go to best by have them watch you try to activate it.

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