Redemption code

[Guest]

Hey

I just bought a student licence on another website, so I need to put a redemption code to prove that license is valid and to actually download the creative cloud. However when I put the code it says "This code is from a country or region that does not match your Adobe ID". I bought the licence from a Dutch website, so I tried changing my adobe account to the Netherlands but it doesn't seem to make any difference. Anyone has encountered that problem before?

Thank you for your help

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

[Peru Bob]

You will need to go to Adobe Customer Service for that:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[John T Smith]

Based on reading similar questions, if you live in country A you are not allowed to use a code from country B

[Nancy OShea]

Go back to the Dutch website and ask for a refund. You can't use their redemption code with your Adobe ID.

Adobe support cannot help you with another company's redemption code.

If you want a student discount, why not buy it directly from Adobe? 

You get approx 60% off the first year and 40% off thereafter until you cancel or graduate.

https://www.adobe.com/creativecloud/buy/students.html