Refund has been confirmed 4 times - customer support will not help me - how can I get in contact with Adobe directly?

[FriendlyDictator]

Hey, so I was in contact with Adobe Support back in February - I initially had a contract for the creative suite and used this until the completion. The contract itself was then renewed without my permission and I had got in contact for a refund. I had the refund confirmed in February for all three months that were charged. I was only refunded one of the months  - even though it had been explicitly made clear that all three will be refunded. Since then I have been in contact 4 times - each time I am told that the refund for the remaining two months will be created, however I have not had this sent to me. This is incredibly frustrating simple based of the fact that this has been confirmed multiple times - I am always told the same exact story and have not been given any other means of communication with the Adobe support team even after asking a multitude of times. I had the refund confirmed again on the 23rd of May with a time of 5-7 days. I got back in contact today and have been running around in circles with the customer support not giving me any help and just telling me to wait 5-7 days again. Has anybody had a similar experience and how did you manage to resolve this?

[kglad]

adobe support is as direct as you can get. and 5-7 days (to adobe) means 5-7 business days.

[FriendlyDictator]

5-7 business days is fine - however this refund was initiated in February. I was back in contact multiple times and told 5-7 business days every single time. At this point it looks like I'm being told the same exact thing by chat support to just get me to exit the chat.

The refund is 4 months overdue - I have multiple chat logs of 4 different advisers confirming the refund but it has not been sent through. There must be a more direct away such as a direct phone number or email which can put me in contact with someone who speaks English as their native language and has more power to rectify this situation which has been admitted to be within Adobe's fault multiple times.

[kglad]

i forwarded your message to adobe staff.  (only respond with personal info if contacted by someone whose name is labeled "STAFF" where mine says "ACP".  (do not respond to scammers that might try and contact you via skype.)

p.s. i edited your message so it's more readable.

[FriendlyDictator]

Hey,

thank you for the help, I've still not been contacted by anyone and I was told that my refund would be done on the spot by a senior support staff member just over a week ago. I feel like I'm just being told what I want to hear but no action is being taken which is incredibly frustrating. How can I get in contact with a higher level of adobe support? Is there a phone number or an email? I feel like once this is escalated to someone who doesn't work for an outsourced support team they will be able to fix this.

[kglad]

you can google those but i don't think you'll get anywhere.

[Nancy OShea]

Contact your credit card company.