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Register CS6 - serial number is already in use

New Here ,
Feb 11, 2022 Feb 11, 2022

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Is there anyway to RE-register CS6 with a new account ?  Still have proof of the Box version of the upgrade CS6 but when tried to register it with an new adobe account, it says the serial number is already in use. ( forgot which account it was registered to ) 

 

Trying to install CS6 on a new computer but still have not deactivate it on the old computer yet until it is successfully installed on the new computer. Or is there anyway to find out which adobe account this product was registered to on the old computer, anyway to find out  ? 

 

Thanks for all your help

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Activation

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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