reinstaaling Photoshop Elements 19 not possible

Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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I tried to reinstall Photoshop elements 19 after reinstalling Windows 10 (21H2), but it failed. Got a screen which stated that either my browser or operating system is no longer supported. But I use the latest version of windows 10 (21H2) and the latest Firefox  (96.0.3).

Does anyone know what to do?

 

Schermafbeelding 2022-02-06 114733.jpg

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correct answers 1 Correct answer

Community Expert , Feb 06, 2022 Feb 06, 2022

Try installing the Cloud desktop 

https://creativecloud.adobe.com/apps/download/creative-cloud

 

Then install Elements 2019.

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Community Expert ,
Feb 06, 2022 Feb 06, 2022

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Moving thread to the Download & Install forum from Photoshop ecosystem

 

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Community Expert ,
Feb 06, 2022 Feb 06, 2022

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Try installing the Cloud desktop 

https://creativecloud.adobe.com/apps/download/creative-cloud

 

Then install Elements 2019.

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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thank you very much, John. That worked like a dream!

Could you tell me if I still need the Cloud desktop for proper functioning of Photoshop Elements, or can I remove it from my computer?

Thanks again!!!

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Community Expert ,
Feb 06, 2022 Feb 06, 2022

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I regret to say that I don't know the answer to that.

 

This step of installing Cloud desktop to install a non-subscription app is an unintuitive, undocumented, (and probably unofficial) workaround in itself.

 

Whether Cloud desktop is then required to use Photoshop Elements on an ongoing basis is really only something which Adobe can answer. I would probably try uninstalling it and see if there are any unexpected behaviours.

 

Note that Photoshop (subscription only) and Photoshop Elements (one off payment, cut down feature set) are two completely different Adobe products with separate support forums.

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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just tried to delete Cloud, but it says other programs won't function if I remove Cloud.

I didn't know there were separate forums for Photoshop en Photoshop elements.I always get lost on the Adobe websites. So pure luck I got your answer (on the wrong forum?)

Could you tell me where I Can find the forum for Photoshop Elements?

 

Strange by the way that it takes such an effort to install software for which you have paid, don't you think?

I should have bought it on DVD instead of electronically..... 🙂

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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quote

Could you tell me where I Can find the forum for Photoshop Elements?

 

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Thanks, John!

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