Reinstall CS4

[jaredandtara]

Hello,

I am trying to reinstall CS4 Creative Suite for macOS and have been unable to deactivate it on my currently installed machine. It keeps saying it can not connect to Adobe. I have tried different DNS etc. to no avail. I have been told my current key may need a reset? 

Any help would be appreciated.

[kglad]

when you try to install it, what do you see?

if that's when you see the connection message, read this https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

if you see an excess activation count message, ask for an activation count reset from support.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human