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Hi. I uninstalled my Lightroom, now I cannot get it installed again. It does not appear in the Creative Cloud App. How do I get it back? Please help!
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Exactly which version number?
As far as I know, version 6 requires the process below
Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability
-also read https://prodesigntools.com/adobe-limits-software-downloads.html
IMPORTANT NOTE:
The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number
Start by reading reply #10 https://forums.adobe.com/thread/2620448
-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html
-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html
-OR... Go to https://www.adobe.com/about-adobe/contact.html
-click on the Chat bot on the bottom right hand corner of the first screen
--the chat bot is the circle with a funny looking box with 3 dots inside
-click on Downloading or Installing, then type Agent
Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support
AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well
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I have tried many times to get support, but i just keep getting "sorry, i
could not find anything for that" from the flippen robot. I am so
frustrated with Adobe at the moment!
I had version 5.7.5, it was part of my Creative Cloud App. I must have
installed it incorrectly, because now it does not appear in the menu and I
have tried for 2 days to get it installed again.
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>version 5.7.5, it was part of my Creative Cloud App
Go click the first 2 links I provided... If you did not have a serial number you will not be able to install the program
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I had version 5.7.5, it was part of my Creative Cloud App.
That's an unauthorized version and will not be available via the Cloud app
Since May 2019, Adobe only makes the last two major versions available via the Cloud Desktop App.
Changes to Creative Cloud Download Availability | Adobe Blog
More info:
https://prodesigntools.com/adobe-limits-software-downloads.html
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Thank you all for the advice. I was finally connected to a very helpfull
agent who just explained everything to me.