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I am trying to reinstall production preium cs6 on a new hard drive. After entering my serial numder and clicking next I get a box that says serial number you provided is valid, but a qualifing product could not be found on this computer. My previous product as listed in mt Adobe account is #After Effects STD but that is not listed in the drop down list of products therefore I cannot conplete the installation. Is there a solution for this issue
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Do you have a serial number for any of the products which do appear in the dropdown menu?
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If you registered your products online, there may be a record of them in your Adobe account. Log-in below.
https://account.adobe.com/products