reinstall production premium cs6 [upgrade version]

New Here ,
Aug 05, 2021 Aug 05, 2021

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I am trying to reinstall production preium cs6 on a new hard drive. After entering my serial numder and clicking next I get a box that says serial number you provided is valid, but a qualifing product could not be found on this computer. My previous product as listed in mt Adobe account is #After Effects STD but that is not listed in the drop down list of products therefore I cannot conplete the installation.  Is there a solution for this issue

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Do you have a serial number for any of the products which do appear in the dropdown menu?

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New Here ,
Aug 05, 2021 Aug 05, 2021

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  • Yes I have a serial number from previous version listed in my account. My previous version was pp cs4 however the description in my account is After Effects STD which is not on the drop down list. So I selected pp cs4 from the list and input the serial number the next box says it is an invalid number

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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If you registered your products online, there may be a record of them in your Adobe account.  Log-in below.

https://account.adobe.com/products

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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