reinstalling adobe 2015

New Here ,
Jul 01, 2021 Jul 01, 2021

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I was having issues converting jpg or png to pdf files. Support suggested I uninstall and reinstall adobe acrobat. 

Now, since I have version 2015 none of the downloads are working.

 

Is there a way I can reinstall adobe acrobat 2015 and use the serial number I received when I purchased it?

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or hard drive, or write to a DVD
-plus a text file containing your serial number

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Thank you!

 

That link worked great and the advice about the external download is a good idea.

 

Now, that I have it reinstalled, I am still running into my original issue.

 

I am trying to convert a jpg file to a pdf, when I select open with adobe acrobat this is the error message I get:

 

 

leah5E58_0-1625161744587.png

I've done this so many times before. 

Any idea what changed and if there is something I can do?

 

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I updated the adobe cloud app and selected free trial.

Now it works.

I don't remember ever needing the cloud app.

 

What's going to happen once the 7 days are up?

 

 

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using a serial number program you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Thank you!

 

I hope I am not stuck now.

Before I read you post, I installed adobe cloud. Now my trial is up. 

Did I just lose my purchase of acobe acrobat dc 2015?

How can I fix this?

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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FREE Acrobat Reader cannot save JPG as PDF.

Are you using Acrobat Reader or paid Acrobat DC?

 

This online converter should do what you want.

https://documentcloud.adobe.com/link/acrobat/jpg-to-pdf?x_api_client_id=adobe_com&x_api_client_locat...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 08, 2021 Jul 08, 2021

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I have a paid account (serial number for download) for adobe acrobat dc 2015

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