Reinstalling and activation on new disk after computer crash

[ruvya60967784]

My computer crashed. A new and larger disk was installed and the old disk (the one lightroom was in) have been erased and reformated.

I have installed Lightroom on my new disk and wen starting it I get a message stating that "the serial number...... is already on use by the maximum allowed computers. You need to deacticate another computer..." I press 'continue' i.e. I have already deacticated...but I get same message again.

The current installation does not change the number of installations a all so what should I do?

[kglad]

assuming this is not a creative cloud question, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

[ruvya60967784]

Why this assumption. Isn't Lightroom a part of creaive cloud?

[John T Smith · Accepted solution]

There are 2 versions of Lighroom... you may buy one with a serial number or as part of a Cloud subscription

The message you posted indicates that you have the serial number version, and since it appears that you did not deactivate, do as kglad directed

[kglad]

lr can be part of cc or it can be purchased with a perpetual license.

only holders of a perpetual license would use a serial number.

[Shafiq22574785sy4n]

I just want to activate my software after to fix my crashed hard drive