Reinstalling and activation on new disk after computer crash

New Here ,
Apr 01, 2016 Apr 01, 2016

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My computer crashed. A new and larger disk was installed and the old disk (the one lightroom was in) have been erased and reformated.

I have installed Lightroom on my new disk and wen starting it I get a message stating that "the serial number...... is already on use by the maximum allowed computers. You need to deacticate another computer..." I press 'continue' i.e. I have already deacticated...but I get same message again.

The current installation does not change the number of installations a all so what should I do?

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correct answers 1 Correct answer

Adobe Community Professional , Apr 01, 2016 Apr 01, 2016

There are 2 versions of Lighroom... you may buy one with a serial number or as part of a Cloud subscription

The message you posted indicates that you have the serial number version, and since it appears that you did not deactivate, do as kglad directed

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Adobe Community Professional ,
Apr 01, 2016 Apr 01, 2016

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assuming this is not a creative cloud question, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.


[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

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New Here ,
Apr 01, 2016 Apr 01, 2016

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Why this assumption. Isn't Lightroom a part of creaive cloud?

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Adobe Community Professional ,
Apr 01, 2016 Apr 01, 2016

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There are 2 versions of Lighroom... you may buy one with a serial number or as part of a Cloud subscription

The message you posted indicates that you have the serial number version, and since it appears that you did not deactivate, do as kglad directed

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Adobe Community Professional ,
Apr 01, 2016 Apr 01, 2016

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lr can be part of cc or it can be purchased with a perpetual license.

only holders of a perpetual license would use a serial number.

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New Here ,
Jan 09, 2022 Jan 09, 2022

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I just want to activate my software after to fix my crashed hard drive

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