I have Photoshop Elements 2018 and Lightroom 6.14, and need to reinstall both on a new computer. They do not appear in my products list and when I enter the serial numbers 'already in use' message appears.
I have Photoshop Elements 2018 and Lightroom 6.14, and need to reinstall both on a new computer.
Running which operating system? Those apps cannot be installed on modern Macs.
No I'm running both on Windows 10.
When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Do I need to deactivate the old programmes? I understand I can run the licence on two computers as long as they don't both operate at the same time.
You said "when I enter the serial numbers 'already in use' message appears" which means that the Adobe activation system thinks you need to deactivate... I provided help instructions