I purchased photoshop again mow after not using it for 1.5 years and I cannot install it on win 7. Instead of going back and forth please connect by remote to help me or send me a link for win 7.
I also cannot remove the previous version of photoshop it says server not connected.
Which version of Photoshop?
Modern Photoshop and Creative Cloud are not supported on Windows 7 or Windows 8. You need Windows 10.
This is a public user-to-user community. DO NOT REMOTE CONNECT with anyone you don't know & trust.
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
3 Easy Ways to Identify Genuine Adobe Staff
This is not Adobe Support. These are user to user forums. Everyone here is a volunteer and Adobe customer just like you.
Photoshop 2020 is the last version which was supported on Windows 7. Download links for 2020 versions are only available by contacting Adobe Customer Care.
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
Current versions will NOT run on Windows 7
Adobe now offers the current and ONE older version via the online program manager
I do not know how far back this process will go, but try this link
-NOTE that you will have to search the site for your specific download
Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
Or cancel and buy a program that works on Windows 7
Or update your computer to Windows 10
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
What you have done is very dangerous. Adobe WILL NOT CONNECT TO YOU. So if anyone offers, they are a scammer - they would install a virus, steal your credit card numbers, or worse.