Remboursement

New Here ,
Jan 12, 2018 Jan 12, 2018

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Bonjour,

J'ai annulé mon compte et ai fait une demande remboursement le 4 janvier. J'ai conservé l'historique des conversations si besoin. La personne avec qui j'ai échangé m'a dit de recommencer ma demande une fois que le virement de frais d'annulation avait été retiré sur mon compte c'est à dire la somme de 79,21€. Je n'ai pas les moyens pour payer cette somme alors que je n'ai jamais utilisé adobe à part le premier mois. Cela veut dire que je paye chaque mois depuis 1 an pour rien et que toutes les fois où j'ai voulu annuler mon compte il était trop tôt dans l'abonnement ou je ne trouvais pas l'option pour le faire (qui n'est pas très accessible et je ne suis pas la seule à le dire...).
Que pouvons-nous faire pour régler cette situation s'il vous plait ?
Merci d'avance pour votre aide.
Bien à vous,
Marjorie

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correct answers 2 Correct answers

Adobe Community Professional , Jan 12, 2018 Jan 12, 2018
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.htmlor contact the Adobe Twitter team at @AdobeCare

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Adobe Community Professional , Feb 21, 2022 Feb 21, 2022
Hi @Nathalie FERNANDES, Get in touch with support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan

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Adobe Community Professional ,
Jan 12, 2018 Jan 12, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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New Here ,
Jun 18, 2019 Jun 18, 2019

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Bonjour,

Je suis dans la même situation.

Merci d'avance pour votre aide!

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Adobe Community Professional ,
Jun 18, 2019 Jun 18, 2019

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how to cancel, https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

if that doesn't help you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Get in touch with Adobe suplort or support@adobe.com. Tell them that you have tried to cancel your membership since yiu have received it. You want it closed immediately. At this time with the epidemic times are hard you can't afford to pay for it. Cancel all. If your response is not settled explain if nit taking care of your attorney will be put on retainer and be putting a lawsuit on them for malpractice. 

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New Here ,
Feb 21, 2022 Feb 21, 2022

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Bonjour

Comment avez vous fait pour vous faire rembourser svp ils m'ont prélevé 2 mensualités durant le mois de Février  alors que je suis à l'essai pour 1 mois .....je n'ai aucun moyen de les joindre par avance merci pour votre aide 

nathalie 

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Adobe Community Professional ,
Feb 21, 2022 Feb 21, 2022

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Hi @Nathalie FERNANDES,

Get in touch with support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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