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Hi.
Is there somewhere online I can remove an activation from a computer I can no longer use due to hardware failure?
Thanks, Rob
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yes, go to your account.adobe.com
at the top click plans & payment
on the left click activated devices
also, when you first try to sign in on a 3rd device, you will be given the choice to sign out from one of the other two.
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You need to talk to customer support. They can reset the number of activations for your programs and, in fact, that is the ONLY support they are allowed to provide for CS. When you contact them using either Chat or Phone (see below), tell them you need an ACTIVATION ACCOUNT RESET. Some of the less-trained or newer representative may not be able to help; if so, ask to escalate or ask them to transfer you to a more experienced representative.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.
If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html