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I get this message when I start PS. I'm on the monthly photography plan. My payment isn't due to the end of the month. I'm on Windows 7 Ultimate. Also it says I cannot connect to Adobe server. I've read this may be a security error? and I should update Windows? I do not want to update to Windows 10. I've read that maybe I am a victim of fraud? and I should call 866 493 4991?
Can someone please help? There is nothing more frustrating when you are trying to finish a project.
Thank you.
-Joseph
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Josephy, sorry, the Windows 7 computer is no longer able to connect to our servers. The most likely cause is Transport Layer Security 1.2 not being enabled. Please see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for steps you can take to correct this misconfiguration.
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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2
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I do not want to update to Windows 10.
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In addition to the solutions already provided, please note that MS has recently released a new OS called Win 11. And Win7 support ended in Jan 2020. Like it or not, Win7 is not a good long term solution anymore for a lot of security reasons.