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New Here ,
Oct 16, 2021 Oct 16, 2021

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I get this message when I start PS. I'm on the monthly photography plan. My payment isn't due to the end of the month. I'm on Windows 7 Ultimate. Also it says I cannot connect to Adobe server.  I've read this may be a security error? and I should update Windows? I do not want to update to Windows 10. I've read that maybe I am a victim of fraud? and I should call 866 493 4991? 

 

Can someone please help? There is nothing more frustrating when you are trying to finish a project. 

 

Thank you.

-Joseph

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Activation, Creative Cloud, Installation

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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Josephy, sorry, the Windows 7 computer is no longer able to connect to our servers. The most likely cause is Transport Layer Security 1.2 not being enabled.  Please see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for steps you can take to correct this misconfiguration.

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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LATEST
quoteI do not want to update to Windows 10.

=======

In addition to the solutions already provided, please note that MS has recently released a new OS called Win 11.  And Win7 support ended in Jan 2020.  Like it or not, Win7 is not a good long term solution anymore for a lot of security reasons.

https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7... 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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