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New Here ,
Jan 04, 2020 Jan 04, 2020

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Hello ...

I always used Photo Plan.

I already pay by using my credit card.

Today I cant use that photo plan.

Today I bougt again photo plan but can`t use.

How can I do for that

 

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Activation

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Community Expert ,
Jan 04, 2020 Jan 04, 2020

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Hi 

We don't know your details, as we are users just like you, and you haven't told us what your error message is. Contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

~ Jane

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Mentor ,
Jan 04, 2020 Jan 04, 2020

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LATEST

Ye Myint Ham, Hello.
I can't use it, what kind of error is displayed?
If it is only an authentication problem such as a trial version, re-authentication referring to here may improve it.

Purchased Creative Cloud apps appear as trial versions

To check if your plan has been suspended due to a payment issue, you need to check the status of the plan on the account display screen.

https://account.adobe.com/

It may be quick to ask support as jane-e says, but it may take some time to get connected to the agent, so it's worth trying.

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