Repeated error message upon reinstalling

New Here ,
Jul 22, 2021 Jul 22, 2021

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I have been subscribed to CC for a couple months now, a few weeks ago I was hit with this error message that appears each and every time I launch the Adobe Creative Cloud app. I have tried virtually every solution I've found on this forum (though most threads are from a few years ago), including using the Adobe Cleaner Tool and completely wiping my PC to factory settings. Each time I reinstall the app I'm met with this same error message making the programme entirely unusable.

 

I'm currently subscribed on the student plan which locks me in over a course of 12 (?) months, but at this point I have been continuing to pay while the programme has been useless for at least one of these months. I was hoping to find a solution, or given the option to cancel my subscription if there isn't a way to receive the service that I'm paying for.

 

Thanks,

Jake.

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CC FAQ , Creative Cloud , Installation

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Hello Axel,

 

As already mentioned in my original post I've trialled multiple solutions already provided on this forum. This being included in the methods that haven't worked for me.

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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Before we can say more, please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

What you were doing when the problem occurred 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Jake, in addition to the excellent questions posed by Axel, can you provide information on why you are manually opening the Creative Cloud desktop app?  Is the app not opening and launching as part of the startup process?

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