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Rush - part of the photography plan?

New Here ,
Oct 20, 2019 Oct 20, 2019

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Why does the creative cloud app say that Premier Rush is part of my photography subscription?

I installed it and spent time using it to only find out at export time that it is in fact a trial and that I would need to pay extra to continue to use it. Poor show Adobe, that is underhand.

 

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correct answers 1 Correct answer

Adobe Community Professional , Oct 21, 2019 Oct 21, 2019
Well, sorry for not understanding. Please refer to this site. As you can see, the Photography Plan does not include Premiere Rush. https://www.adobe.com/creativecloud/photography.html To be sure, when you look at the display of the Creative Cloud desktop app, it seems to be misunderstood. Since the Rush starter plan is a slightly different plan from a trial, it may be displayed in the application items included in the subscription.

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Community Beginner ,
May 12, 2021 May 12, 2021

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Yes, I have just fallen down the same trap. Download Premier Rush only to find after putting effort in to learning it that is is not free with the Photography Plan. What CC displays is totally misleading.  I am not grumbling that it isn't included, but I am very unhappy that I was misled into trying it only to find it is not part of my plan. After that experience I certainly won't consider subscribing to it.

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Community Beginner ,
May 18, 2021 May 18, 2021

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Really disappointing of Adobe and misleading. I too assumed after seeing 'included in your plan' that we could use it. After glancing at the program I thought it would be a good video editor for my wife. She tried to learn it, and spent several hours on it. Now it is useless and she lost several hours of work. As I said, this is a dumb and counterproductive misleading way to treat your customers. Doesn't someone realize this is not the way to go these days? 

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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John, was she able to create a video? You said "she lost several hours of work" – but the Rush Starter Plan does give 100% free usage for three free video exports:

 

https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

 

That should be enough to create 3 different video projects using the desktop version of Rush.

 

...and when using the Premiere Rush mobile app, it's unlimited. From the help page linked above:

 

"The Adobe Premiere Rush free Starter plan is available to anyone with a free Creative Cloud membership.

 

This plan allows you to download and use Premiere Rush on desktop, iOS, and Android devices.

 

With this plan, you can shoot, edit, and share unlimited videos on mobile, and export three videos in Premiere Rush on desktop."

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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So while it is not the full unrestricted version of Premiere Rush and that should be made clearer, it is arguably not "useless" either.

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Community Beginner ,
May 18, 2021 May 18, 2021

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"Should be clearer". Indeed!

 

Look at the various screen shots in the comments. If Adobe would simply add the words, "Starter Plan", to the product description, and include a description of what's included in the Starter Plan it would save their Photography Plan customers a lot of grief.

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Yes, agree that would probably be best.

 

This is primarily a user-to-user forum, but you can express your feedback directly to Adobe here:

 

https://www.adobe.com/go/wish

 

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Community Beginner ,
May 18, 2021 May 18, 2021

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We've been trying to get Adobe to fix this error for many months. No response, so I'm trying a new approach. I clicked on the "Report" icon for the original post and sent the following message to the forum moderator.

 

""Correct" answer is incorrect. Please read all of the comments and correct the misleading information that Adobe provides via the Creative Cloud app."

 

I hope this gets Adobe's attention.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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LATEST

To clarify terms, as a Creative Cloud trial member, you get to TRY many apps but they are NOT included in your paid subscription plan.

 

FREE Membership includes access to these services (see screenshot):

 

Source: https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.htmlSource: https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html

 

The paid CC Photography Plan is a deeply discounted bundle of software & online services which includes:

-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

 

So a FREE membership + a paid membership = all of the above.

 

The Creative Cloud All Apps plan includes approx 31 + apps & services for one low monthly price for 12 months.  Or a slightly higher one-month-at-a-time price for people who don't need it for a full year. 
https://www.adobe.com/creativecloud/plans.html

 

If you have further questions about your plan or what it includes, please feel free to contact an Adobe Customer Care agent via phone or online chat.

-- https://account.adobe.com/plans
-- https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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