Russia/ ERROR 306/ who knows how to resolve?

New Here ,
Sep 04, 2021 Sep 04, 2021

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Russia/ ERROR 306/ who knows how to resolve?

Thank's

i

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CC FAQ , Creative Cloud , Installation

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Sep 05, 2021 Sep 05, 2021

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...both links that you gave give to install not the newest version of ACC - but then everything is unchanged. Updates do not work including ACC - ERROR CODE: 306

Need ideas

Thank you!

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Maria, I am sorry, but Error 306 indicates the files being downloaded are being damaged.  This is why the solution listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306 is to install the applications locally.

 

Have you been in contact with your local Internet Service Provider regarding these errors?  You can use the information in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to help determine if any servers and ports are being actively blocked.

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