Safari cannot open the desktop app because it doesn't recognize the webpage that begins with aam:.

[Claudia5C7C]

I have a Mac running msOs Big Sur 11.2.2.  I try to download the desktop app to my computer and I get the message 'failed to open' because it cannot find the page with an address starting with aam:. 

Is there a way to fix this?  I'll cancel the membership because I want the desktop app, not just the Cloud.

[John Waller]

Did you follow these steps?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

[Lucinda3895976256mx]

did you ever get a fix?

[kglad]

typically using the links at the bottom of https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html work.

[Shivangi_Gupta]

Which version of macOS are you using, Lucinda? Could you share more details? Which Adobe app are you using?

Let us know. We're here to help.

Thanks,

Shivangi