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Sales tax

New Here ,
Apr 30, 2018 Apr 30, 2018

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I am in New Hampshire, a no sales tax state. I have been on the phone for over an hour and

have been passed to 3 different people trying to get someone at Adobe to understand. They want a tax exemption certificate. But there is no such thing. New Hampshire does not have a sales tax. How can I talk to someone who is familiar with doing business in the United States?

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correct answers 1 Correct answer

Adobe Employee , Apr 30, 2018 Apr 30, 2018

Hi there,

Apologies for the frustrating experience. I checked your account and it is already tax exempted based on the shipping address on your file.

Feel free to direct message me if you have any questions.

^Ani

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Hi there,

Apologies for the frustrating experience. I checked your account and it is already tax exempted based on the shipping address on your file.

Feel free to direct message me if you have any questions.

^Ani

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New Here ,
Nov 26, 2019 Nov 26, 2019

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I ran into the same issue due to an out dated address even after entering new address in CC info/payment on profile.

 

This is how I was able to get it corrected. I caught it quickly (same day)

  1. Contacted support (used IM). I was told the tax was auto calculated.
  2. I requested the Rep update my address FIRST
  3. Canceled current plan and recharged credit card with new address

 

The new invoice showed correct sales tax of 0

 

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New Here ,
Aug 12, 2023 Aug 12, 2023

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I've tried this. did not work. 

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Community Expert ,
Aug 12, 2023 Aug 12, 2023

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LATEST

@charlottes17793525 

 

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

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