Scratch disk full?

New Here ,
Nov 18, 2018 Nov 18, 2018

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I keep getting a notification whenever i try to open photoshop that says "could not initialize Photoshop because the scratch disks are full." and i dont know how to fix it. I tried downloading it to my external hardrive which has more space but it still gave me this message.

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correct answers 1 Correct answer

Adobe Community Professional , Nov 18, 2018 Nov 18, 2018
You may not install a program to an external driveMove data files to your external drive to free up space on your C drive

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Adobe Community Professional ,
Nov 18, 2018 Nov 18, 2018

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You may not install a program to an external drive

Move data files to your external drive to free up space on your C drive

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Not on any external drives. Just my plain old computer.

 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Just give me a phone number to call to talk to a real person or I'll cancel my subscription and go elsware.

 

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LEGEND ,
Aug 20, 2021 Aug 20, 2021

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You don't need a phone number. You need to take control of your computer and make a LOT of free space. Photoshop is just telling you that your disk doesn't have enough room to work - and it needs a lot of space (20-30GB is the bare minimum).

 

(Of course you can ring Adobe and they will tell you the same thing, eventually).

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