Screen goes black during support session?

[Gromi7]

Is this standard when allowing remote access from Adobe support?

"we have not anything to black out your screen. Its get black when you are on remote support with Adobe. Once the remote is finished, the screen will come back to the normal again."

The session was visible through most of the time he was connected, but I disconnected once the screen went black. If this is normal, I've never been involved in a remote support session (when giving or receiving support) where the screen went black for a prolonged period.

Thanks.

[Peru Bob]

It is not normal. You need to be able to see the screen so that you can terminate the connection if you don't like what is being done.

Are you sure it was Adobe support?

Did you go here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen 

The only time that it might go black is for a second or two when a new graphics driver is being installed.

[Gromi7]

Yes, I went through the Adobe help section and it was a secure https: page.

[Peru Bob]

Try again with a different agent.

[Test Screen Name]

Just a note: bad guys can use https too. It is odd. Do you have the URL they used (it should be in browser history). Was it something.ADOBE.com/something?

[Gromi7]

Thanks for the help. Can scammers use an encrypted URL? Sure. Do they? Not really. I connected with the support agent via the adobe domain. I received and downloaded the transcript following our interaction and I am getting followup emails (due to my quick disconnect) from customercare-chatsupport@adobe.com.

The agent was undoubtredly an Adobe agent.

I emailed Adobe via webform and ask that they review the case.

[Nancy OShea]

Log-in to your Adobe account below and check Support History panel. 

If this was a legitimate session with Adobe, there should be copy of your case there. 

https://account.adobe.com/support

[Gromi7]

I did and there is. The support case remains active.