• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

Selling Photoshop Elements 14 | Can new owner install / activate?

Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

I sold an old version of Photoshop Elements 14 that I haven't used in many years, I'm currenty using v20

If the new owner creates their own Adobe ID account shouldn't they be able to install and activate since it is no longer activated on my account? I noticed that it still appears in my Adobe 'Registered Products' list. 

TOPICS
Activation , Installation

Views

131

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number
-you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

they may, or may not be able to activate it depending on whether you deactivated all installs.  

 

they may, or may not be able to install it depending on whether they have a compatible computer.

 

and they will have a problem if adobe finds out the license was not properly transferred.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Is your version 20 a full version (full price paid) or an upgrade (discounted price paid)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Yes, full version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

that has no impact on the previous posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

If my PSE 14 was an 'upgrade' version then I wouldn't be able to transfer the license. How do I know? My 'Registered Products' page doesn't specify 'full' or 'upgrade' version for any of my PSE versions. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

when installing pse 14, there will be a prompt for a previous qualifing version serial number if pse 14 is an upgrade.

 

likewise, if your v20 were an upgrade, you would be prompted for a 2nd serial number after entering the v20 serial number.

 

anyway, this upgrade discussion is irrelevant to your situation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Actually, I just checked the invoice, it doesn't specify "upgrade" or "full" and I don't recall for certain.

I paid $85 last year for it. ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

If you entered your version 20 serial number and it was accepted without you being prompted to enter another serial number from an earlier version then you have  a full version.

 

Sounds like you have a full version so we can close this line of enquiry.

 

You now need to formally transfer your PSE14 license to the new owner following the steps outlined by the previous posts above. Adobe will then update the license ownership and remove PSE14 from your Adobe ID.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Thanks to everyone for your help!! 😊

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines