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Selling Photoshop Elements 14 | Can new owner install / activate?

Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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I sold an old version of Photoshop Elements 14 that I haven't used in many years, I'm currenty using v20

If the new owner creates their own Adobe ID account shouldn't they be able to install and activate since it is no longer activated on my account? I noticed that it still appears in my Adobe 'Registered Products' list. 

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Activation , Installation

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number
-you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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they may, or may not be able to activate it depending on whether you deactivated all installs.  

 

they may, or may not be able to install it depending on whether they have a compatible computer.

 

and they will have a problem if adobe finds out the license was not properly transferred.

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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Is your version 20 a full version (full price paid) or an upgrade (discounted price paid)?

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Yes, full version.

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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that has no impact on the previous posts.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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If my PSE 14 was an 'upgrade' version then I wouldn't be able to transfer the license. How do I know? My 'Registered Products' page doesn't specify 'full' or 'upgrade' version for any of my PSE versions. 

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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when installing pse 14, there will be a prompt for a previous qualifing version serial number if pse 14 is an upgrade.

 

likewise, if your v20 were an upgrade, you would be prompted for a 2nd serial number after entering the v20 serial number.

 

anyway, this upgrade discussion is irrelevant to your situation.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Actually, I just checked the invoice, it doesn't specify "upgrade" or "full" and I don't recall for certain.

I paid $85 last year for it. ?

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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If you entered your version 20 serial number and it was accepted without you being prompted to enter another serial number from an earlier version then you have  a full version.

 

Sounds like you have a full version so we can close this line of enquiry.

 

You now need to formally transfer your PSE14 license to the new owner following the steps outlined by the previous posts above. Adobe will then update the license ownership and remove PSE14 from your Adobe ID.

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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Thanks to everyone for your help!! 😊

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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you're welcome.

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