Serial number already in use by maximum allowed computers

New Here ,
Apr 12, 2022 Apr 12, 2022

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I have Photoshop Elements 15 on my PC. It was originally installed on 2 earlier but now broken & unusable PCs so I cannot deactivate them. I have failed miserably to contact Adbobe directly for help and can see no way forward. What can I do to resolve this?

 

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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Moving thread to the Download & Install forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with activation problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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Use the link Axel provided

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

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