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serial number not valid, but support says it is....

New Here ,
Nov 17, 2021 Nov 17, 2021

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costumer support told me to post my problem here...... "nice" support.....  

i need a little function on the computer that i had, i bought the master collection in 2014, it worked good. now i have a new computer and im installing adobe again, it says the serialnumber is not valid... but support says it is... now im stuck here... what to do??  

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LEGEND ,
Nov 17, 2021 Nov 17, 2021

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How did you co tact support, please? I ask because fake support is now a real threat. Also - what version of Creative Suite was it, and are you using your original disks? Also - is it the student version?

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Which version of the Master Collection do you have?

Which operating system do you use?

 

It's possible the you version isn't compatible with your new operating system.

You can take also a look here:

https://community.adobe.com/t5/download-install-discussions/seriennummer-ung%C3%BCltig/td-p/12171048

 

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