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serial number not valid, but support says it is....

New Here ,
Nov 17, 2021 Nov 17, 2021

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costumer support told me to post my problem here...... "nice" support.....  

i need a little function on the computer that i had, i bought the master collection in 2014, it worked good. now i have a new computer and im installing adobe again, it says the serialnumber is not valid... but support says it is... now im stuck here... what to do??  

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LEGEND ,
Nov 17, 2021 Nov 17, 2021

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How did you co tact support, please? I ask because fake support is now a real threat. Also - what version of Creative Suite was it, and are you using your original disks? Also - is it the student version?

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Community Expert ,
Nov 17, 2021 Nov 17, 2021

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Which version of the Master Collection do you have?

Which operating system do you use?

 

It's possible the you version isn't compatible with your new operating system.

You can take also a look here:

https://community.adobe.com/t5/download-install-discussions/seriennummer-ung%C3%BCltig/td-p/12171048

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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