Serial number psd elm 2020 + pr elm 2020 incorrect

New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello, I have buyed 2 month ago in the shop those applications and doesn't work. I have just 24 number and not some lettres. hat I need to do? 

Best regards, 

Florie

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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What error are you getting and where did you buy the package? The 2021 version has been the current release for close to 9 months now so the fact that you bought the 2020 version recently has me worried about the authenticity of your seller.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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The shop in " La Fnac" , it's a famous brand in Belgium and others countries, I'm not worried about it... And it just writes that the code isn't valid. Do you think it's normal have just number?

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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quote

Do you think it's normal have just number?

By @Florie24

 

Yes. Valid Adobe serial numbers comprise 24 numbers. No letters.

 

Triple check that you are entering the number correctly, particularly any 0s (zeroes).

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Did you buy both Photoshop Elements (the image editor) and Premiere Elements (the video editor)?

They have different serial numbers.

Are you using the correct number for each applicaion?

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