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Serial number

Krzysio0101
New Here ,
Jan 17, 2021 Jan 17, 2021

I have 3 legal boxes of Adobe Photoshop Elements 13. I have uninstalled all the copies from old computers but now when installed on new machine - I am getting error message that serial number is in use on different PC. What should I do?

 

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Peru Bob Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021

Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

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Peru Bob Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021

Moved from the Photoshop Forum to the Download and Install forum.

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Nancy OShea Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021
LATEST

Did you deactivate the other devices BEFORE you uninstalled the software?

That's kind of important.

Failing that, you will need to contact support.  Follow @Peru Bob's advice.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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