cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0
Upvote

Serial number

Krzysio0101
New Here ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

I have 3 legal boxes of Adobe Photoshop Elements 13. I have uninstalled all the copies from old computers but now when installed on new machine - I am getting error message that serial number is in use on different PC. What should I do?

 

Views

144
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 3 Replies 3
latest latest Jump to latest reply
Peru Bob Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Peru Bob Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

Moved from the Photoshop Forum to the Download and Install forum.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nancy OShea Community Expert
Community Expert ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

LATEST

Did you deactivate the other devices BEFORE you uninstalled the software?

That's kind of important.

Failing that, you will need to contact support.  Follow @Peru Bob's advice.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Creative Cloud Desktop application
What is Creative Cloud?
Open in a new window
Download Adobe Creative Cloud apps
Open in a new window
Enable/Disable auto-update CC apps
Open in a new window
Uninstall Creative Cloud app
Open in a new window
Manage Your Plan
Open in a new window
Common Questions / FAQ
Open in a new window
Troubleshooting
Getting error while downloading/installing/updating?
Open in a new window
CC still shows trial after purchase?
Open in a new window
Unable to reach Adobe Servers?
Open in a new window
Difficulties signing in
Open in a new window
Install appears stuck or frozen?
Open in a new window
Creative Cloud sync related questions
Open in a new window
Creative Cloud Resources
Creative Cloud System Requirements
Open in a new window
Creative Cloud User Guide
Open in a new window
Adobe Help Center
Open in a new window
Creative Cloud Web
Open in a new window
Services Status Page
Open in a new window
Collaboration through CC apps
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices