Copy link to clipboard
Copied
I forgot to disable my site license before sending my work laptop back to the leasing agent. That laptop has been wiped and the software is no longer being used or accessible. However I cannot access Abode Creative Suite on my new laptop as the number of users has been exceeded. Is there anything I can do? It is software on a CD.
I have tried calling Abode and was put on hold for 25 mins before being hung up on. Any help would be greatly appreciated.
no. if you're seeing an excess activation count message and cannot deactivate either computer that has/had an activation, you won't be able to easily use your software for more than the 30 day trial.
Copy link to clipboard
Copied
no. if you're seeing an excess activation count message and cannot deactivate either computer that has/had an activation, you won't be able to easily use your software for more than the 30 day trial.
Copy link to clipboard
Copied
Thank you for your answer. This was an expensive mistake! Does anyone or Abode have a workaround? I clearly have the software and one license is not being used.
Copy link to clipboard
Copied
there's no work-around any more.
Copy link to clipboard
Copied
Sad! Thanks for letting me know.
Copy link to clipboard
Copied
yes, you're not alone with this problem. i'm pretty sure if you check the last 50 or so threads in this forum, you'll find a lot of others with the same issue.
Copy link to clipboard
Copied
Creative Suite ended in 2017. It had an expected shelf-life of 3-5 years, beyond which you used it without support or updates, at your own risk. It's time to get modern software that's compatible with newer computers.
MODERN OPTIONS:
===============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html
Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html
Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html
Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
https://www.adobe.com/creativecloud/photography.html
Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html
Creative Cloud Bundles & Single App plans for mobile, web & desktops.
https://www.adobe.com/creativecloud/plans.html
Hope that helps.