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Sorry, this product doesn't seem to be licensed. Error when opening Adobe 2023

New Here ,
Nov 22, 2022 Nov 22, 2022

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Good day Adobe support team,

 

We are a art school in NYC. We Just updated to Adobe 2023 from 2022 last week. There are some Macbooks are experiencing craching issues. After launching any Adobe app, the Macbook will receive

"Sorry, this product doesn’t seem to be licensed.
We are unable to find a valid license for this product. Please contact your IT administrator." 

Please the below picture:

Screen Shot 2022-11-22 at 5.32.48 PM.png

 

After clicking ok, the app will shut down automatically.

I'm the school IT administrator.

Please advise how to address this issue.

 

P.S. I also ran the LogCollector tool and uploaded to the Adobe LogCollector Portal.

The file name is "AdobeLogs_20221122_172810_533-mac-GS.zxp"

 

Thank you and have a great day!

 

TOPICS
Activation , Creative Cloud , Installation

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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is this regarding an enterprise/team's license?

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